This Privacy Policy describes how Totalenergies E&P multipurpose coopertaive (“we,” “us,” or “our”) handles information in connection with the CoopMobile mobile application (the “App”).
We believe privacy is a fundamental right. We do not collect, store, share, sell, or track any of your personal data, usage habits, or personal information.
1. Zero Personal Data Collection
We designed CoopMobile with a strict privacy-first principle.
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No Profile Tracking: We do not track your name, physical address, contacts, photos, or browsing history.
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No Analytics or Telemetry: We do not use third-party analytics SDKs (such as Google Analytics or Firebase Analytics) to track how you navigate or interact with the app.
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No Advertising IDs: We do not collect or track your device’s Advertising ID (IDFA or GAID) for target marketing or ad-tracking purposes.
2. Loan Applications and Financial Transactions
When you use CoopMobile to apply for loans or request fund withdrawals:
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Direct Processing: All inputs provided during a loan application or withdrawal request are transmitted directly and securely to our core financial system or payment processing partner solely for executing the requested transaction.
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No Data Harvesting: We do not store, compile, or monetize loan application history or banking details for secondary purposes, marketing, or behavioral profiling.
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Device Storage: Any transaction session state or local app settings remain stored locally on your device and are cleared according to your device’s app storage management settings.
3. Device Permissions
To enable core application functionality, the App may request access to standard system capabilities (such as network/internet access to process transactions).
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Any permissions requested are strictly utilized in real-time to perform user-initiated actions inside the App.
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We do not read, gather, or transmit device contacts, SMS logs, storage files, or precise GPS location data.
4. Third-Party Services
We do not sell, rent, or trade any user data to third parties. If a transaction requires routing through an authorized banking gateway or payment processor:
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Information is transmitted securely over encrypted channels (
HTTPS/TLS). -
Transmission is strictly limited to what is required to execute the financial request initiated by you.
5. Security
We take reasonable technical precautions to safeguard the transmission of transaction requests initiated through the App. All communication between the App and backend financial infrastructure is encrypted using industry-standard protocols.
6. Children’s Privacy
CoopMobile is intended for use by individuals who are legally eligible to enter into binding financial contracts (typically age 18 or older). We do not knowingly target or collect any data from children.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational or legal updates. Any updates will be posted directly within the App or on our official application store listing.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
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Email: [email protected]